Paste your listing. We build your guest guidebook with tap-through sections. You add the FAQs only you know. From then on the concierge answers your guests day and night, from your own words — and hands anything it can’t answer straight to you.
Your Airbnb, Booking.com, Vrbo or Offer2Stay URL is all we need to start. We read the property details, photos, house rules and amenities into a draft guidebook — nothing to type twice.
Every section a guest opens on their phone — check-in, Wi-Fi, how things work, house rules, the best places nearby — drafted from your listing and laid out with tap-through cards. You read it, fix anything, add the personal touches.
The bins day, where the stopcock is, whether the hot tub can be used after ten. Type them once into the guidebook. Every answer you add is one more thing the concierge can settle without you.
Guests type a question in the guidebook and get an answer in seconds, in their own language, from your words. If it isn’t in the guide it says so and points them to you — it never guesses a code, a price or a time.
Not on one of those? Send us your link and we’ll build it for you, usually within one working day. Most hosts spend about 5 minutes on the whole thing.
Wi-Fi, parking, the heating, the bins, check-out time, where the spare key lives. Everything in your guidebook, answered in seconds without you.
The nearest supermarket, a pub that does Sunday lunch, a walk with the dog. Your recommendations, not a generic list.
It never invents a door code, a price or a time. If a detail isn’t in your guide it says so and points the guest to you. Emergencies and faults still come straight to you.
Your dashboard shows each guest question, the reply the concierge gave, and whether it was answered from your guidebook or handed back to you — per property, over the last 30 days. When something is handed back it is usually because the answer isn’t in the guide yet. Add it once and it is covered for every guest after.
From £3/month per property on Offer2Stay — £10 standard · a flat £3 on every band for Offer2Stay hosts. 3 months free for every host — until 1 January 2027. Text concierge included — your first 20 guest replies are free to try, then reply packs from £2/month, one pool across your account and bundled into the Concierge plans.
Guests of Northern Staycations, the hosting business QuietStay was built inside — their own words, from public Airbnb reviews. Our story.
“There was lots of info supplied so didnt need to contact the host while we were there.”
Meg · Hot Tub House, Newcastle · March 2025
“All the information was exactly as described, the lodge was clean and tidy and so cosy. The welcome packs and instructions were laid out.”
Lisa · Hot Tub Lodge, Northumberland · October 2025
“The instructions laid out by the host are very clear, very good communication… This means we knew what was expected of us as guests and knew what to expect from our host.”
Tammy · Hot Tub House, Newcastle · December 2024
No. It reads your guidebook. The better the guidebook, the more it can answer — which is why we build the first draft from your listing and give you a simple place to add FAQs. There is no prompt-writing, no uploading documents, no separate chatbot to configure.
The concierge says it doesn’t have that detail and points the guest to you. It does not invent an answer. Your dashboard shows every question it handed back, so you can add the answer once and it is covered for the next guest.
Door codes and other sensitive details are never in the concierge’s context. Verified guests see them in the guidebook itself, inside their stay window; the concierge cannot read them, so it cannot leak them.
It answers in the language the guest writes in. Your guidebook stays in English (or whatever you wrote it in); the guest gets the reply in theirs.
It lives inside your guest guidebook, not inside the Airbnb inbox. Guests open the guide from the link in your booking message or the QR code inside the property and ask there. Anything urgent still reaches you the way it does today.
Text concierge included — your first 20 guest replies are free to try, then reply packs from £2/month, one pool across your account and bundled into the Concierge plans. The guidebook itself is £3 a month per property on Offer2Stay, £10 standard.
Yes. Your dashboard shows every guest question, the answer it gave, and whether it was answered from your guidebook or handed back to you — per property, over the last 30 days — so you can see exactly what to add.
Just paste your listing link — we import the details into a draft you finish. Your concierge switches on the moment you publish.
Build my guidebook and concierge