QuietStay began inside Northern Staycations, our own hot tub houses and lodges across Newcastle and Northumberland. The guidebook was the fix for the questions that arrived every week; the AI concierge was the fix for the ones that still got through. Now both are yours.
Northern Staycations is our own hosting business: hot tub houses and lodges across Newcastle and Northumberland. Long before QuietStay had a name, every one of them had a digital guidebook — check-in, Wi-Fi, how the hot tub works, the pubs we would actually send a friend to — because the same questions arrived by message every week, and a folder on the side never got read.
A good guidebook cut the messages down, but not to nothing. Guests still asked what was already written, at eleven at night, from the sofa. The answer was there; the finding was the problem.
An AI concierge that lives inside the guidebook and answers from it — only from it. It never invents a code, a price or a time, and when a detail is missing it says so and points the guest to us. Then we watched what it handed back and added those answers to the guide, one at a time.
Paste a listing link, we build the guidebook, you add the FAQs only you know, and the concierge takes it from there. The same thing our own properties run, for Offer2Stay hosts and everyone else.
In our own properties, with the guidebook and the AI concierge both switched on, the guest messages that used to reach our phones mostly stopped. What we mean by it: across our own Offer2Stay-managed properties, the guest calls and messages that used to reach us in the middle of a stay largely stopped once the guidebook and the AI text concierge were both live. It is our own experience rather than an independent study, we publish no figure for it, and your results will vary with your property, your guests and how completely you fill the guidebook in.
Public Airbnb reviews of Northern Staycations, which is our own lettings business — so these are guests of ours, not of an independent customer.
“There was lots of info supplied so didnt need to contact the host while we were there.”
Meg · Hot Tub House, Newcastle · March 2025
“All the information was exactly as described, the lodge was clean and tidy and so cosy. The welcome packs and instructions were laid out.”
Lisa · Hot Tub Lodge, Northumberland · October 2025
“The instructions laid out by the host are very clear, very good communication… This means we knew what was expected of us as guests and knew what to expect from our host.”
Tammy · Hot Tub House, Newcastle · December 2024
“Kris was very easy to communicate with and gave very through instructions on how to check in and enter the property.”
Daniel · Hot Tub Lodge, Northumberland · December 2024
“Instructions were straight forward, lodge easy to find. Parking right outside, easy and flexible check in.”
Annabel · Hot Tub Lodge, Northumberland · October 2024
“Great communication and from checking in to checking out and everything in between, it was just easy and hassle free.”
Jake · Hot Tub Lodge, Northumberland · July 2024
Every question a guest asks is a line missing from the guide. We add it once and it never comes back.
A concierge that guesses is worse than none. Ours only knows what the guide says, and says so when it doesn’t.
The pub recommendation should be the one you would give a friend. That is what makes a guide feel like yours.
Just paste your listing link — we import the details into a draft you finish. 3 months free for Offer2Stay hosts.