Help for hosts

What can we help with?

Every part of your dashboard, in plain English — how to set it up, what it does, and what to do when it goes wrong.

Getting started

Signing up, importing your listing, and what the free period covers.

8 articles

Your guidebook

Sections, WiFi, entry details, house rules — everything a guest reads.

13 articles

Look & publishing

Photos and colours, previewing, publishing, your web address and QR codes.

1 article

Calendar & bookings

Connecting a calendar, why a booking is missing, and the turnover board.

2 articles

PMS connections

Hostaway, Lodgify, SortedStay and Nuki — keys, mapping and sync problems.

Coming soon

Messages

Sending, the inbox, and the before / during / after sequences.

Coming soon

Guests

Your guest list, next-stay discounts, guest notes, activity and access codes.

Coming soon

Store & upsells

Selling extras, guest purchases, getting paid and the platform fee.

Coming soon

Plans & billing

What you pay, per-property pricing, invoices, cards and cancelling.

Coming soon

AI assistant

Turning it on, what it can answer, replies and message packs.

Coming soon

Account & settings

Your account, team members, branding, notifications and data.

Coming soon

Extras

Printed house manual, What’s On, translations and Offer2Stay.

Coming soon
Can't find it? Reply to any email from us and it reaches a person — we answer every one, and the answer usually becomes an article here.