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Messages
Sending, the inbox, and the before / during / after sequences.
Setting it up
How do I email a guest their guidebook?
Open Messages, choose Send a message now, pick a template, choose the property, then add the guest's name and email and send. The property has to be published so it has a live guest link, and the address is saved to your contacts as it goes.
How do I set up a message that sends itself before arrival?
In Messages open Before they arrive, select Add under Before arrival, edit the wording and select Save message. It then emails itself three days before each synced booking, to guests whose email address you hold.
How do I send the guidebook to guests who message me on Airbnb?
Messages then Quick replies gives you eight replies written for the property you pick, with its guidebook link and entry-code instructions already in them. Select Copy and paste one into the Airbnb, Booking.com or WhatsApp thread.
Where are the ready-written thank-you and win-back emails?
Messages then Ready-to-send emails holds three fill-in-the-blanks emails for a property: a thank-you with your offer, a before-arrival welcome, and a win-back for past guests. Send one from QuietStay, or copy it into your own inbox.
How it works
Where do guest replies to my emails go?
Every email QuietStay sends a guest carries a reply address for that property, so when the guest hits reply it lands in Messages then Inbox. Open a reply to mark it read, then select Reply to answer without leaving the dashboard.
How do the automated before, during and after messages work?
You write a message once against a moment in the stay, and QuietStay emails it to every synced booking it can match to a guest email address. Each guest gets each message once, and you can pause or delete any of them at any time.
When it goes wrong
"Could not send - check the email and try again"
Check the address is spelt right and the property is published, then send again. QuietStay only delivers to addresses your account already knows, and each account can send 50 guest emails a day.
"Email sending isn't switched on for this account yet"
Our email provider is not configured for your account, so nothing can be delivered - by hand or automatically. Copy the guest link and send it yourself for now, and reply to any email from QuietStay so we can switch sending on.
My inbox says "No guest replies yet" but guests have replied
The Inbox only collects replies to emails QuietStay itself sent. Messages sent inside Airbnb, Booking.com or WhatsApp never reach it, and neither do replies to emails you sent from your own mailbox.
My automated messages aren't reaching anyone
An automated message can only be emailed to a guest whose address you hold. Calendars from Airbnb, Booking.com and Vrbo carry dates and sometimes a surname, never an email - so unless a booking system supplies one, or the guest registers in your guidebook, nothing is sent.
What guests see
What does my guest actually see when QuietStay emails them?
A plain, mobile-friendly email with the QuietStay wordmark at the top, your subject as the heading, your words underneath, and a green "Open your guidebook" button that opens your property's guest link. If they reply, it comes back to you in Messages then Inbox.
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