This is an account-level setting on our side, not something you have done wrong.
Where you see it
- An amber note at the top of the compose screen: "Email sending isn't switched on for this account yet - you can still copy the guest link and send it yourself."
- In the Inbox, a reply you try to send shows "Email isn't switched on yet (Resend key)."
- Automated messages under Before they arrive, During the stay and After they leave also send nothing while this is the case.
What to do now
- On the compose screen, use Copy link to take the property's guest link.
- Paste it into the guest's Airbnb, Booking.com or WhatsApp thread. Messages then Quick replies gives you the wording with the link and the entry-code instructions already in it.
- For a message you want every guest to get, use the "Send the guidebook to every guest - automatically" card on Calendar & bookings and paste it into your booking site's own scheduled messages.
Getting it switched on
Reply to any email from QuietStay and say email sending is off for your account. It is a configuration change at our end, not a plan or billing question, and nothing you set up in the meantime is lost - your saved templates and automated messages start working the moment it is on.