From real guest questions

What guests actually ask

Short notes for hosts, written from the questions guests really send across the properties running QuietStay — not a content mill, and not a list of tips we made up.

The WiFi password: where guests actually look for it

It is the most-needed piece of information in any stay, and it is usually stored where nobody looks. Fix the WiFi and you fix the first hour.

26 August 2026 · 2 min read

What to put in a holiday let welcome book

The sections that actually get read, the ones that get skipped, and the six things guests look for in the first ten minutes.

25 August 2026 · 4 min read

The questions guests ask at 11pm

Every host gets the same handful of messages, at the same handful of moments. Here they are, and what to do about them.

25 August 2026 · 3 min read

Where to put your door code (and where not to)

A door code, a surname and a set of dates is a burglary kit. Here is how to share entry details without leaving them lying around.

25 August 2026 · 3 min read

Check-in instructions that survive a 9pm arrival in the rain

Write for someone tired, in the dark, with a phone at 15% — because eventually every property meets that guest.

25 August 2026 · 2 min read

Digital or paper guidebook? Wrong question — do both, cheaply

Paper wins the coffee table. Digital wins the phone, the pre-arrival message and the 11pm search. The trick is one source of truth.

24 August 2026 · 2 min read

How to stop answering the same five questions every stay

WiFi, door code, parking, bins, check-out. The fix is not patience — it is putting the answer where the question happens.

23 August 2026 · 2 min read

What actually belongs in an Airbnb welcome book

Most welcome books answer the questions hosts want to ask. Here is what guests open one for — in the order they need it.

22 August 2026 · 2 min read