Messages sends one-off emails from your account, using a template you can edit and keep.
Send one
- Open Messages in the dashboard and choose Send a message now. The Send a message button at the top right does the same thing.
- Pick a template: Pre-arrival, Check-in day, Mid-stay or Checkout thank-you.
- Choose the Property. Its live guest link appears underneath, with Copy link next to it.
- Edit the Subject and Message.
{name}and{property}fill themselves in. - Fill in Guest name (optional) and Guest email, then select the send button - it is named after the template, for example "Email pre-arrival message".
The panel beside it, headed "Preview - what your guest receives", updates as you type.
Keep your wording
Save as my template stores that subject and message against that property and that template. A small dot on the template tile means you have customised it. Each property keeps its own wording, so changing one never changes the others.
Where sent messages go
Messages then Sent messages lists the 100 most recent, with Guest, Property, Template and When. Automated pre-arrival, post-stay and sequence emails appear in the same list. The guest's address is also added to that property's contacts, which is what lets you email them again later.
If it will not send
The screen tells you why under the send button. See Could not send - check the email and try again. If none of that fits, reply to any email from QuietStay and it reaches a person.