Messages groups six moments into three screens: Before they arrive, During the stay and After they leave.
The six moments
- Booking confirmed - the moment a booking is added, and only while the arrival is still ahead.
- Before arrival - a set number of days before they arrive. New ones start at 3.
- Check-in day - on arrival day, or a number of days after it.
- Mid-stay - halfway through, and only on stays of four nights or more.
- Before checkout - a number of days before departure. New ones start at 1.
- After checkout - a number of days after departure. New ones start at 1, and a second one starts at 21 and is written as a win-back with your discount code.
When they actually send
The job runs every hour. A message with Send at (UK time) left on "Morning run (~7am UK)" goes out on the first run at or after 7am UK. Pick a time between 6:00 and 21:00 and it goes within the hour after that time. If a run is missed, the message is picked up the next day rather than lost. Every message is recorded per booking, so a guest never gets the same one twice.
Cancelled bookings are never messaged.
Stopping one
On any message row: Pause stops it and the row shows "paused"; Resume starts it again. Delete removes it for good and asks you to confirm - guests who have not had it yet will not get it.
If nobody is getting them
See My automated messages aren't reaching anyone. Reply to any email from QuietStay if that does not explain it.