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Calendar & bookings
Connecting a calendar, why a booking is missing, and the turnover board.
Setting it up
How do I get my bookings into QuietStay?
Open Calendar & bookings, paste your listing's iCal export link (it ends in .ics) and press Connect. Bookings appear straight away and refresh themselves every night.
My property is listed on two sites — can I add both calendars?
Yes. In Calendar & bookings, open Connected calendars, press "+ Add another calendar", paste the second site's .ics link and press Connect. A property can hold up to six calendars and they merge into one list of bookings, with a booking that appears in both counted only once.
Can I add a booking, a door code or a note myself?
Yes. In Access codes, turn on "Different code each guest" for the property; you can then add a stay with its arrival date, departure date, surname and code. Every booking also takes a note, which that guest sees with their entry code.
How it works
Why do my bookings show no guest name?
Calendar feeds do not carry guest names. Airbnb sends none at all and Lodgify masks them as "A**** W*****", which we hide rather than show. Press "+ Add guest name" on a booking to type the surname, or let the guest register it themselves when they open your guidebook.
A booking says "awaiting your OK" — what is that?
A guest typed their surname and arrival date in your guidebook and it attached itself to that booking. On properties set to "Ask me first", press Approve on the booking in Calendar & bookings to release their entry details, or "Not this guest" to clear the name so the right guest can register.
What is the Turnovers board, and who can see it?
Turnovers sits at the top of Calendar & bookings and shows who checks out and who arrives today across all your properties, plus the next seven days. It is built from your synced calendars, and everyone on your team, cleaners included, sees it.
When it goes wrong
It says "That link isn't a calendar"
You have pasted the address of a web page rather than the calendar export. Go back to your booking site and copy the link that ends in .ics.
A booking is missing, or its dates are out of date
Press "Re-sync now" on that property under Connected calendars. Calendars refresh once a night, and booking sites take their own time to publish a new reservation, so a booking made today may not be in the feed yet.
"Calendar sync is failing … last success 4 days ago"
We could not fetch that property's calendar, so nothing was changed and your existing bookings are untouched. Check the export link is still live on the booking site, then press "Re-sync now" in Calendar & bookings.
"Couldn't sync — nothing was changed" and the calendar came back empty
Your calendar was fetched but listed no current bookings, so QuietStay refused it and changed nothing. Booking sites occasionally serve an empty calendar for a few minutes; wait, then press "Re-sync now".
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