Your bookings come from the calendars you have connected. Everything in the list is a copy of what those feeds said the last time they were read.
First, force a refresh
- Open Calendar & bookings and expand Connected calendars.
- Find the property and press Re-sync now.
- The message says how many bookings were added and updated.
If it is still not there
- Check the filters. The list shows upcoming and current stays for All properties. Use the property picker, or Past stays, if you are looking for something older.
- Check which site the booking came from. A calendar only carries that site's bookings. If the property is also let somewhere else, add that site's calendar too — see My property is listed on two sites.
- The booking site may not have published it yet. Some channels add a new reservation to their export only after a delay. Try again later in the day.
- Cancelled bookings are hidden. When a booking leaves the feed we mark the stay cancelled rather than deleting it, and cancelled stays are not listed. Its door code and message history are kept, so if it comes back it is the same booking again.
- Grey striped bars are not bookings. In Month view those are closed periods from the feed — owner stays, maintenance, blocked dates. They never trigger guest emails or codes.
If it still will not show
Add the stay by hand so nothing waits on the feed — see Can I add a booking, a door code or a note myself?. Then reply to any email from QuietStay and we will look at the feed with you.