You will have seen this as a red banner in the dashboard, and as an email titled Your AI concierge has paused — guests are being sent to you.
What your guests are seeing
In the chat they get: The AI concierge is taking a break right now — your host will help! Check the guidebook below, or message them directly, with a Contact your host button. They still have the whole guidebook.
Get it answering again
- Open AI assistant and go to Replies & billing.
- Fastest: under Run out mid-month? Top up for 30 days, buy 100 replies for £3 or 250 for £6. It is a one-off and lasts 30 days from purchase.
- Or pick a bigger monthly pack — cheaper per reply if your months are busy. An upgrade is billed now and the replies are live immediately.
- To stop it happening again, switch on Keep me covered, which buys a top-up automatically when the pool hits zero, at most twice a month.
If your free 20 have just run out
The 20 free replies are a one-off taster and do not come back next month. Only a paid pack renews, so a pack or a top-up is the only way back on.
If it still says paused after you have paid
Check the switches first: the account card should read Concierge is ON, and the property should show Answering guests under Which properties it covers. A property switched off shows guests the same "taking a break" message even with replies in the pool. If both are on and it is still paused, reply to any email from QuietStay and it reaches a person.