There are two levels: one switch for your whole account, and one per property. The account switch has to be on for any property to answer.
Turn it on or off for the whole account
- Open your dashboard and choose AI assistant.
- The card at the top reads either Concierge is ON — answering guests 24/7 or Concierge is OFF — guests are pointed to you.
- Use Switch off for now or Switch on. It takes effect immediately, on the next question a guest asks.
Only account admins see this switch.
Choose which properties it covers
With the account switch on, the card Which properties it covers lists every property and shows how many are on.
- Each row has a switch and reads Answering guests or You answer. A property that is not live also shows not published.
- Tap the switch to change one property. Nothing else changes — replies are still shared from one pool across your account.
What happens when it is off
Guests still get your guidebook. In the chat they see: The AI concierge is taking a break right now — your host will help! Check the guidebook below, or message them directly, with a Contact your host button. Nothing is billed for a reply that was never given.
If the switch does not stick
If you see Couldn't change that — try again, the change did not save — reload the page and check which state it is showing before switching again. If it keeps failing, reply to any email from QuietStay and it reaches a person.