All of this lives in one card on the AI assistant page. Only account admins can buy or change anything.
Choose or change a monthly pack
- Open AI assistant and find Replies & billing.
- Tap Choose, Upgrade or Move down on the pack you want, then confirm.
- An upgrade applies immediately — the difference is billed now and the extra replies are live straight away.
- Moving down keeps this month's allowance and starts the smaller pack next cycle. There are no refunds on a change.
- Remove pack ends it — you keep this month's allowance, then the concierge pauses for guests when it runs out.
If your membership cannot carry the pack — you pay yearly, or you are still inside your free months — the button opens Stripe Checkout instead and the pack is billed on its own from day one.
Buy a one-off top-up
Under Run out mid-month? Top up for 30 days, choose 100 replies for £3 or 250 for £6. It is a one-off, not a subscription, it lasts 30 days from the moment you buy it, and it is spent after your monthly pool.
Keep me covered
This adds a top-up automatically the moment your pool hits zero, so guests never meet a paused concierge.
- Choose the size you want next to its price, or Off.
- It buys at most 2 top-ups a month, at that size, charged to the card on your membership.
- It is off unless you switch it on, and we never switch it on for you.
If a button does not work
AI packs aren't available yet — please contact support or Top-ups are not switched on yet — please contact support mean the prices are not live on our side, not a problem with your account. Could not start checkout is usually worth one retry. Either way, reply to any email from QuietStay and it reaches a person.