We read the text out of a PDF and store only that text. A scanned or photographed document has no text in it, only an image of one, so the upload stops rather than saving an empty entry.
What to do
- Look for a text version of the same document — manufacturer and council sites usually publish one.
- If there is not one, open Teach your concierge, pick the property, give it a title, and type in the handful of facts guests actually ask about. Three lines that answer the real question beat a forty-page manual.
- Tap Add note. It is used from the next question.
The other two messages you might see
- Couldn't read that PDF — is it a scanned image? Try copying the text in instead. — the file could not be opened at all. Re-export or re-save it and try once more.
- PDFs up to 8 MB. — the file is too big. Split it, or upload only the pages that matter.
If it still will not upload
Uploads are capped at 20 a day per account, so a long session of retries can hit the limit. Leave it a while and try again, or paste the text in as a note. If a PDF you can select text in keeps failing, reply to any email from QuietStay with the file attached and it reaches a person.