Upload PDF sits on the AI assistant page under Teach your concierge. We read the text out of the file and store it as a note the concierge can quote. Two limits apply: 8 MB for the upload, and 20,000 characters for what we store from it.
Getting the file under 8 MB
- Most oversized manuals are large because of scanned pages and photographs, not words. Re-export or print the file to PDF at a smaller size, or use your PDF reader's compress or reduce-size option.
- If it is still too big, split it and upload only the parts guests actually ask about — the hot tub, the boiler, the oven, the alarm.
- Give it a title, such as Hot tub manual, and pick All properties or a single property before you upload.
The faster alternative
Paste the handful of facts a guest would ask into the note box and press Add note. A short, plain note usually answers guests better than a manual does, and the concierge uses it from the very next question.
The other limit
A long PDF that is under 8 MB is accepted and trimmed to the first 20,000 characters. The confirmation says so when it happens, so check the message after the upload — if the part guests need was near the end of the manual, add it as a note as well.
If it still will not upload
Check the file really is a PDF; the button accepts nothing else. Then reply to any email from QuietStay and we will take a look.