Testing it yourself is the fastest way to find out what your guidebook is missing.
Run a test
- Open AI assistant and scroll to Try your concierge.
- If you run more than one property, pick one from the dropdown. Only published properties appear — if none do, you will see Publish a guidebook first — the assistant runs on live properties only.
- Type a question in Ask anything a guest might ask… and send it. Suggested openers: What's the WiFi password?, Can we check in early?, Anywhere good for dinner?
What the counter means
The line at the top of the card reads 5 free test messages a month — they don't use your guest replies, then counts down: 3 of 5 free test messages left this month. When they are gone it reads Free test messages used — tests now count like guest replies, and each further test spends one reply from your pool. The 5 reset at the start of each calendar month.
What testing does not do
- Test chats do not appear in Conversations or in your guest numbers.
- A question you ask in the test box is never added to Questions your concierge couldn't answer. That list is real guests only, so test away without polluting it.
If it answers with a warning instead
- Your reply allowance is used up, so the concierge is paused (this is what guests see too) — buy a top-up or a pack in Replies & billing.
- The assistant isn't switched on for this account yet — please contact support — nothing you can fix from the dashboard.
- Couldn't get an answer — try again in a moment — worth one retry.
If the same test keeps failing, reply to any email from QuietStay with the property and the question and it reaches a person.