A question your content cannot answer used to be a dead end. Now it is next week's guidebook entry.
What the guest gets
- A short practical answer from the web — two or three sentences and, where there is one, a link to open.
- A clear label: Not from your host's guidebook — I found this online, so nobody mistakes it for something you wrote.
- Never anything specific to your property. A web answer will not state your WiFi password, entry code, check-in time, parking, house rules or prices — it says you are the one to ask.
- For an emergency, call 999 first.
- If the web has nothing useful either: I don't have that detail — your host will know. Message them and they'll sort it.
It still costs one reply from your pool, however hard the question was.
What you get
The card Questions your concierge couldn't answer on the AI assistant page lists the real questions, most-asked first, with an asked 3× tag when several guests have asked the same thing, the property, and the line We told them: with whatever the web answer was.
Turn one into a guidebook entry
- Tap Draft an answer. We write a template entry and pick the section it belongs in.
- Fill in anything left in [square brackets] — those are the facts only you know.
- Change the section or the title if you want, edit the wording, then tap Add to guidebook.
- The concierge uses it immediately, and the question is marked handled.
Done marks a question handled without adding anything. It is not a delete: if a guest asks it again, it comes back.
If the drafter will not run
Couldn't draft that — try again is worth one retry; drafting is capped at 30 a day per account. The AI drafter isn't available yet — write the entry by hand for now means you should add the item to the guidebook yourself. If neither works, reply to any email from QuietStay and it reaches a person.