Where are my invoices, and how do I change the card?

Your card and your invoices live in Stripe, not in QuietStay. The dashboard hands you straight through to them.

Getting there

1. In the dashboard sidebar, open Billing & invoices.
2. Press the button on the card at the top. It says Manage billing while you are on a free period with a card on file, Manage / cancel in Stripe once the membership is active, and Update payment details if a payment has failed.
3. The Stripe billing portal opens. Change the card, download an invoice or receipt, or cancel from there.
4. Close it and you come back to the Billing page.

The same portal opens from Settings, then Danger zone, then Open billing portal, and from Manage in Stripe on the Plans & pricing page.

Adding a card during a free period

If you started without a card, the button says Add a card instead. That runs checkout rather than the portal, and it keeps the free period you already have — the end date does not move and nothing is charged that day.

If the button says "No billing set up yet — subscribe first"

There is no Stripe customer for your account yet, because the membership has not been started. Start it from the same Billing card first. Nothing is charged during your free period.

If it says "Payments aren't switched on yet"

Stripe is not connected on this deployment. Nothing you can do from the dashboard will fix it — tell us.

What is not in the portal

Offer2Stay verification, pausing a property and pausing the whole subscription all stay in the QuietStay dashboard.

If you cannot find an invoice

Reply to any email from QuietStay and it reaches a person — we can send you a copy.