A failed renewal does not switch anything off straight away. You have time, and we tell you what is happening.
What you see
An email, "Your QuietStay payment didn't go through". In the dashboard, a banner at the top and a Billing card headed Payment failed — please update your card. Your guidebooks stay live for guests throughout.
What happens automatically
Stripe retries the card over the next few days. If a retry succeeds, everything carries on and there is nothing more to do.
What to do
- Open Billing & invoices in the dashboard.
- Press Update payment details.
- In the Stripe billing portal, replace or re-enter the card.
The usual causes are an expired card, a new card number after a bank replacement, or a bank block on a recurring payment.
If the retries run out
The membership is cancelled. You get "Your QuietStay membership has been cancelled", and your guidebooks stay live for guests for 7 more days. Two days before the end of those 7 days we email "Your guidebooks pause on that date". After that guests see a paused page instead of your content.
Everything you wrote is kept for 90 days from then, so resubscribing inside that window brings it all back exactly as it was.
If the card is fine and it still fails
Reply to any email from QuietStay and it reaches a person. Do not start a second subscription — that would leave you paying twice.