Help Plans & billing

How it works

Can I pay yearly, and what does it save?

Yes. Paying yearly gives you 12 months for the price of 10 — a saving of 17%. At one property that is £100 a year on the standard rate, or £30 a year on the Offer2Stay rate. The membership is charged once a year up front; add-ons stay monthly.

Monthly is the default. Yearly is the same membership, charged once a year for 10 months instead of 12.

What it costs

Per property, per year:

How to choose it

On the Billing & invoices page, the yearly button spells out the real numbers — for example "Pay yearly · £100/year · save £20". On Plans & pricing the same choice reads "Pay yearly — 12 months for the price of 10". Press it instead of the monthly button and checkout opens on the yearly price.

If you arrived from a yearly link on the pricing page, yearly is already the main button and monthly is the alternative beside it.

What is billed when

The membership is taken in full at the start of each year and renews annually. Add-ons (AI reply packs, SMS, What's On, Guest list) stay on their own monthly subscriptions either way.

Your free period is not shortened by choosing yearly — the first yearly charge falls at the end of it.

Changing after you have subscribed

Open Manage billing on the Billing page to change how you pay. A yearly payment is not refunded part-way through the year, so the change takes effect at your renewal.

If the amount is not what you expected

The Billing card shows "Billed yearly · renews that date" once the payment has gone through, and the first-charge line shows the yearly figure. If they disagree with your invoice, reply to any email from QuietStay and it reaches a person.

Still stuck? Reply to any email from us — it reaches a person, not a form, and we answer every one.