Help Your guidebook

When it goes wrong

"Some changes didn't save" in the editor

That warning means one write to your guidebook failed — usually the connection dropping, or you being a viewer rather than an editor on the account. Stay on the page, click back into the field you last changed, retype it and click away; the toolbar should return to Saved.

The editor saves each field on its own. When one of those saves fails, the toolbar turns to Some changes didn't save and stays there until a later save succeeds.

Put it right

  1. Do not close the tab. Anything not yet written is still in the page.
  2. Check your connection — the message also appears when the laptop drops off the WiFi for a few seconds.
  3. Click back into the field you last changed, retype the last word and click away. Watch the toolbar go to Saving… then Saved.
  4. Reload the page and check the text is really there. The editor reads everything back from the database when it loads, so what you see after a reload is what your guests get.

If it says you do not have permission

The message You don't have permission to change this guidebook — ask an owner or admin for editor access means the account you are signed in as is a viewer on this workspace. The toolbar also reads Read-only (viewer) and a banner sits under it. Nothing you type will save until an owner or admin changes your role.

If it happens on one field only

A field that fails every time while others save is worth reporting rather than fighting. Note the section, the box and roughly what you typed.

If it keeps happening

Reply to any email from QuietStay, tell us the property name and what you were editing, and it reaches a person.

Still stuck? Reply to any email from us — it reaches a person, not a form, and we answer every one.