Card payments for store extras go through your own Stripe account, not ours. You connect it once.
Connect it
- Open Settings, then Payout account.
- Press Connect payouts.
- You are sent to Stripe to enter your business and bank details.
- When you come back you see "Payout account connected — guests can now pay by card." If you left part-way you see "Payout setup didn't finish — open Settings → Payout account to try again."
The pane shows Payouts connected — guests can pay by card once Stripe has approved both card charges and payouts on your account. Until then the Getting paid row in Store & upsells says Not connected.
What happens until it is connected
- Extras & requests shows a banner: "Guests can't pay you yet."
- Guests see Request instead of Order, and are told card payments are not available for this property and to pay the host directly.
- Accepting a paid request still emails the guest, but with no payment link — you take the money yourself.
What happens once it is on
Money for each sale goes to your own Stripe account. Stripe's card-processing fees plus QuietStay's 2% platform fee come off each sale; the rest is paid out to you.
If it still says Not connected
Stripe sometimes needs more documents before it turns payouts on. Finish anything Stripe is asking for, then press Connect payouts again — it reopens the same account rather than making a new one. If it does not change, reply to any email from QuietStay and it reaches a person.