Everything a guest has bought or asked for lands in Guest purchases, newest jobs first. The sidebar shows a count of the ones waiting on you.
What each status means
- requested — a request waiting on you. Nothing has been charged.
- awaiting payment — the guest started a card checkout and has not finished. It disappears from the list on its own after about a day if they never pay.
- paid — the money has landed. Do the job, then mark it fulfilled.
- accepted — you said yes. If it was a paid request, it turns to paid once the guest pays.
- fulfilled, declined and refunded move down into Past purchases.
Accepting
On a request, press Accept & send payment link for a paid item, or Accept for a free one. The guest is emailed straight away. For a paid item the email carries a Pay button, and the order shows as paid here once they pay.
If your payout account is not connected you are told so, and you will need to take the money yourself.
Declining
Press Decline, type a reason if you want one — it is sent to the guest — and press Send decline.
Marking it done
On an accepted or paid order, press Mark fulfilled.
Refunding
On a paid order that went through Stripe, press Refund. You are asked to confirm: it refunds in full, reverses the payment, and returns our 2% fee to you, while Stripe keeps its card-processing fee. Only owners and admins can refund.
If the guest was not emailed
You are told when the email does not go out — "Order updated, but the guest email didn't send" or that guest emails are not switched on yet. The guest's address is in the row: email them directly, then reply to any email from QuietStay so we can look at why.