Every item has a Type. It changes what the guest sees, whether a card is charged, and whether you have to do anything.
The five types
- Paid — card straight away. The guest pays by card at the moment they order. Best for things you can always deliver.
- Paid — you approve, then they pay. The guest asks first. Nothing is charged. When you press Accept, they get an email with a Pay button. Best for early check-in, late checkout — anything that depends on the day.
- Free — you say yes first. No price. The guest asks and it stays waiting for you until you accept. Best when you might have to say no.
- Free — no approval needed. No price and no waiting. The guest taps Let your host know, it is confirmed on the spot, and you still get the email. Best for "we're bringing a dog" or "we'll arrive late".
- Just so they know — no button at all. Not an offer. The card shows the words and nothing else — no button, nothing to ask for. Use it for a fact worth telling them, like parking always being free next to the property.
Changing a paid item to free
Pick one of the free types and the price is cleared when you save. Until you press Save wording & price the old price is still live — the editor shows it crossed out so you can see what saving will do.
A price of nothing is not allowed
If you leave the price empty on a paid type, saving is refused with "Give it a price, or change the type to 'Free request'." Type a price, or change the Type.
If an item behaves differently to what you expected
Open it in Extras & requests and check the Type box first — it is the setting that decides everything else. If it still does not match, reply to any email from QuietStay and it reaches a person.