You see this under the Connect payouts button in Settings → Payout account. It means the request to Stripe did not come back with a link.
What to try
- Press Connect payouts again. If your account already exists it is reused — you will not end up with two.
- Turn off any ad or tracking blocker for this page, then try once more. The button sends you to a Stripe address, and a blocker can stop the redirect.
- Check you are an owner or admin on the account. Payouts are limited to owners and admins, and other roles get a permissions error rather than this one.
A different message means something else
- "Payments aren't switched on yet — please contact support." is not your account. Card payments are not configured on our side. Reply to any email from QuietStay and tell us you saw it.
- "Payout setup didn't finish — open Settings → Payout account to try again." means the link opened but you came back from Stripe without completing it. Press Connect payouts and finish the Stripe form.
While it is not connected
Your shop still works. Guests can send requests, and paid items show as Request instead of Order — you take the money yourself until payouts are on.
If it still fails
Reply to any email from QuietStay and it reaches a person. Say which of the messages above you saw and we will check the account at Stripe.