Nothing is lost when a password stops working. There are three ways back in.
Reset your password
- Go to the sign-in page and select Forgot password?.
- Enter your email address and select Send reset link.
- The page says If an account exists for that email, a reset link is on its way. Check your inbox (and spam).
- Open the link. You land on Set your password. Type a new password of at least 8 characters, twice, and select Save password.
If that page shows Open this page from the link in your email, the link was not used to reach it, or it has expired. Request a fresh one.
If no email arrives
It can take a minute, and it sometimes lands in spam or promotions. If the page says We couldn't send that email — the fault is at our end, not yours, the failure is at our end: use Sign in with Google, or email enquiries@quietstay.co.uk and we will sort the account out by hand.
"There is already an account with that email"
You saw this while creating an account, which means the address is already registered. Sign in with it instead, or select Reset my password in that same message.
Still nothing, or the wrong account
Signing in with a link keeps no password at all — see What are my ways of signing in?.
If it still will not let you in
Reply to any email from QuietStay, or email enquiries@quietstay.co.uk. A person reads it and can check the account by hand.