Help Account & settings

When it goes wrong

"Add an email and password to your account first" when I try to subscribe or buy

You built your guidebook without setting an email and password, so this is still an anonymous session and it cannot be billed or invited from. Use the "Protect your work" banner at the top of the dashboard: enter an email, choose a password of 8 characters or more, and press Secure my account.

The /start wizard lets you build a whole guidebook before you make an account, which is deliberate — you see something worth keeping before you are asked for anything. Until you finish the account, though, the session exists only in this browser.

Where it stops you

How to finish the account

  1. Open the dashboard. The Protect your work banner sits near the top.
  2. Type your email address and choose a password of at least 8 characters.
  3. Press Secure my account.
  4. Open the confirmation link in the email we send you. The account only stops being anonymous once that link is opened, so the banner stays until you do.
  5. Try the subscription, purchase or invite again.

You can do the same from Settings, then Your account.

Do this before anything else

An anonymous session cannot be recovered. Clearing your cookies, using private browsing, or opening the dashboard on a different device before you finish this loses access to everything you have built. If that has already happened, reply to any email from QuietStay with the guest link of the guidebook you made and we will try to find it.

Still stuck? Reply to any email from us — it reaches a person, not a form, and we answer every one.