The discount add-on is one subscription per workspace, with a seat for each property that is paying. Turning it on for a second property grows that subscription instead of starting a new one. If that change is refused, QuietStay stops rather than switching a paid feature on for free — so the property stays off.
What to do
- Press Turn on again. Most refusals are momentary.
- If it repeats, open Billing and check there is a valid card on the account and no unpaid invoice.
- Fix anything Billing flags, then come back to Returning guests, Set up the discount, and press Turn on.
Nothing changed on the property, so there is nothing to undo. Your offer, its code and any emails already captured are untouched.
If you see a different message instead
- "Your workspace already has a Guest List subscription — reload this page and try again." — reload the dashboard; the screen was holding an old copy of your billing state.
- "Add-on prices aren't provisioned yet" or "Card payments aren't set up yet" — these are ours to fix, not yours.
- "Read and accept the OTA notice first." — accept the amber notice at the top of the property first.
If it still will not switch on
Reply to any email from QuietStay with the property name and roughly when you tried. We can see the subscription from our side and finish it for you.