What exactly does Delete all data remove, and can I undo it?

It permanently deletes every property and guidebook on the account, and everything inside them — sections, store items and orders, guest contacts, guest notes, guest messages, concierge chats, view stats and bookings — and every photo or document uploaded to them. Your login, your team and your subscription stay. Nothing can be undone, and it does not cancel your membership.

Settings, then Danger zone, open to owners and admins only. The pane says it plainly: Please export anything you need first — these can't be undone.

What Delete all data removes

Every property and every guidebook on this account, and with them:

sections and everything written in them, including WiFi and entry details
store items and every guest order placed against them
your returning-guest contacts, guest notes and reported problems
concierge chat logs, view counts and engagement stats
guest email conversations in your inbox, and the automated emails sent to guests
every photo and document you or your guests uploaded, including photos attached to reported problems
bookings in Calendar and bookings, and the entry codes and discount offers tied to them

What it keeps

Your login and everyone else's. The pane says Your login stays. To have it removed as well, email enquiries@quietstay.co.uk.
Your team. Members and their roles stay as they were.
Your subscription. Deleting data does not cancel or refund anything. Cancel separately, in the Cancel subscription part of the same pane, using Open billing portal.
Your settings. Default branding, notification preferences and your organisation name are untouched.
Printed QR codes. The code itself survives deletion by design, so a sticker is never made permanently dead. Until we re-point it, anyone scanning it reaches the QuietStay homepage instead of your guidebook. If you delete and rebuild, tell us and we can re-point the printed code at the new guidebook.

Print shop orders. Anything you bought from the QuietStay shop is a tax record we have to keep for six years, so the order stays but your name, email and delivery address are removed from it.

Nothing can be undone

There is no undo, no bin and no backup we can restore from. Download everything you want to keep first — see How do I download my guest list and guest notes?.

How it asks

Select Delete all data.
Type your organisation's name into the confirmation box. Capitals and extra spaces are forgiven; the wording is not. The delete button stays greyed out until the name matches.
Select Yes, delete everything in [your organisation].

It confirms Your guidebooks and their data have been deleted.

Gentler options

One property only — open its menu on the Properties screen and choose Delete property.
A pause, not a deletion — unpublish a guidebook, or cancel your membership. Cancelling keeps everything for 90 days so you can come back to it.

If you deleted by mistake

Reply to any email from QuietStay immediately. We cannot restore the content, but we can help you rebuild and re-point printed QR codes at the new guidebooks.