Where does the money from store sales go, and who can set that up?

Into your own Stripe account, not ours. An owner or admin connects it once from Settings, then Payout account, using Connect payouts. Stripe's card-processing fees plus QuietStay's 2% platform fee come off each sale; the rest is paid out to you on Stripe's schedule.

The guest store sells your extras to your guests, so the money is yours from the moment it is taken.

The pane

Settings, then Payout account. Only owners and admins can open it. It shows one of two things:

Connect payouts — a button that sends you to Stripe to enter your business and bank details.
Payouts connected — guests can pay by card — once Stripe has approved both card charges and payouts on your account.

What happens to each sale

You are the merchant. Payments go to your own connected Stripe account, and Stripe pays out to your bank on its own schedule. Stripe's card-processing fees plus QuietStay's 2% platform fee come off each sale; the rest is yours. We never hold or advance the money.

Until it is connected

Guests can ask for an extra but cannot pay by card for it, so you take the money yourself. The setting-up steps and what guests see are in Connect your payout account.

If the button will not open Stripe

Could not start payout setup. — try again in a moment; if it repeats, tell us.
Payments aren't switched on yet — please contact support. — card payments are not live on your site. Nothing at your end will fix it.

Both are covered in Payout setup would not start.

If it still says not connected

Stripe sometimes wants more documents before it turns payouts on. Finish whatever Stripe is asking for and press Connect payouts again — it reopens the same account rather than making a second one. If nothing changes, reply to any email from QuietStay and it reaches a person.